Verify Benefit Coverage
We strongly encourage members to ask their provider to check Regence's website or call us to verify benefit coverage before services are provided. Members may also call Regence for any questions about whether a service is a covered benefit.
Health Care Quality Concerns Form
Complete and submit this online fillable form. Your concerns and comments are important to us. If you have concerns about a clinic, doctor or other health care professional, we’d like to hear from you.
Fraud Alert: caller targets Regence members
Regence offers advice for protecting yourself
October 22, 2007, updated November 2, 2007
We recently learned that several of our members have received suspicious phone calls from a caller claiming to be from Regence. Members were asked for either their bank account or credit card information.
Regence is committed to protecting our members’ privacy. As such, we never call members to request this type of financial information over the phone in a “cold call” style.
However, members would receive this type of call from Regence if they have elected to deduct their premium from their bank account and we require information to complete their application. In this case, the interaction would have been initiated by the member. In addition, members are also offered the opportunity to send in a new form, should they not wish to provide financial information over the phone.
Members should contact Regence or their benefits administrator if they suspect they have received a questionable phone call. In the meantime, there are things you can do to protect yourself if you receive these types of calls:
- Do not provide credit card or bank account information to the caller.
- If you have received a call and provided financial information, we recommend that you cancel the credit card(s) immediately or contact your bank to flag your bank accounts to monitor suspicious activity. You can also request free credit reports online to monitor your credit for possible identity theft. Be sure to use the official, centralized web site: www.annualcreditreport.com.
- You can also contact your local police department. Regence will fully cooperate with any law enforcement agency to assist in their investigation.
Questions?
If you have any questions or concerns, please contact us.
Notice of Privacy Practices (PDF)
Your Special Enrollment Period Rights (PDF)
Notice of Preexisting Condition Exclusion (PDF)
Secondary Medical Condition Exclusions
Women's Health and Cancer Rights Act of 1998 (WHCRA)
Notice of Access to Health Care Providers in Rural Counties (HealthWise Network) (PDF)
Portability Statement
Appeals Process
