Awards are public recognition of excellence. Over the years, Regence has consistently earned honors and awards that demonstrate our innovation and excellence not only in health care, but in our communities.
Regence 2016 awards
Best of Blue
For the tenth year in a row, Regence received a Service Excellence Award for our Federal Employee Program (FEP). In 2015, all four plans were recognized with the Best of Blue award, given to BlueCross BlueShield Association companies for exemplary service.
Excellence in customer service
Regence was recognized for outstanding first call resolution by Service Quality Management (SQM), a national leader in measuring customer satisfaction. Additionally, four Regence employees were among 25 national finalists for the Customer Service Representative of the Year award.
Regence 2015 awards
Federal Employee Program excellence
Regence's Federal Employee Program (FEP) was recognized by the National Blue Cross and Blue Shield Association for exemplary service in 2014 with a Best of Blue award and service excellence recognition for Regence FEP Oregon, Idaho, Utah and Washington plans.
Strong financial position to serve members
Regence is financially strong and well positioned to meet members' needs, according to ratings issued by A.M. Best, a well-known financial rating agency. A financial strength rating opinion addresses the relative ability of an insurer to meet its ongoing insurance obligations.
Customer Service Excellence awards and individual recognition
Regence was recognized for best-in-class service excellence by Service Quality Management (SQM), a national leader in measuring customer satisfaction.
Customer Representative of the Year: three out of 10 finalists from across the nation were Regence employees
Silver award: Performance Management Systems for individual call resolution reporting and accountability program
Gold award: internal customer service recognition program called "Service Hero Award" program
Regence 2014 awards
Leader of Innovation
Regence BlueShield of Idaho was recognized as one of three finalists for the Idaho Innovation Award for Innovative Company of the Year, the first time any health insurance company has ever made it to the final round of the program. The awards are sponsored by the Idaho Technology Council and known for honoring high tech companies and their software and hardware devices.
Top in Member Touchpoints
All four Regence plans ranked among the top 10 of all national Blue Cross Blue Shield affiliated Plans in a ranking of Member Touchpoint Measures (MTM).The MTM program is used to assess service performance by monitoring enrollment processing, claim adjudication, inquiry resolution and first call resolution to determine responsiveness to customers.
Idaho business community honors Regence BlueShield of Idaho president as CEO of Influence
President of Regence BlueShield of Idaho Scott Kreiling was recognized by the greater Idaho business community by receiving the CEO of Influence award from the Idaho Business Review. The award recognizes business leaders that make a difference in the community.
Regence BlueCross BlueShield of Utah wins eighth straight Wellness award
Regence BlueCross BlueShield of Utah has received the Utah Health Worksite Award from the Utah Council for Worksite Health Promotion, which is the platinum award in recognition to outstanding achievement in the implementation of workplace wellness and health promotion programs. Our Utah plan has received this plan for 8 years in a row.
Food Lifeline Ending Hunger Award
Regence BlueShield of Washington was honored with a Food Lifeline Ending Hunger Award as the Outstanding Corporate Donor of Food Lifeline, which feeds hundreds of thousands of individuals in Western Washington through local food banks, shelters and meal programs. Regence BlueShield is a strong partner in Food Lifeline's mission to stop hunger and combat childhood obesity.
Corporate Citizenship Award
The Puget Sound Business Journal recognized Regence BlueShield of Washington as a corporate philanthropist, ranking 13 in top charitable giving.
Regence 2013 awards
Spirit of Giving
Regence BlueCross BlueShield of Utah received the 2013 Corporate Spirit of Giving Award at the 2013 Utah Philanthropy Day event. The award recognizes companies that demonstrate outstanding commitment to philanthropy and community service through leadership involvement, volunteer participation and commitment of its workforce, in addition to direct financial support, as a role model for other businesses.
Regence BlueCross BlueShield of Oregon received the Oregon Food Bank's annual Leadership Award. Regence partnered with the organization in ways that strengthen it to continue its mission, connecting it to businesses and media throughout the state, providing substantial funding and fostering volunteers and contributions among Regence employees.
Service Excellence: FEP Awards
For the sixth consecutive year, the Federal Employee Program director for the Blue Cross and BlueShield Association recognized and honored all four Regence plans for service excellence to their members who are federal employees. The service award includes 14 measures, three for customer satisfaction and 11 for internal operations effectiveness.
Regence BlueShield was one of 11 employers honored statewide by the Association of Washington Businesses for their substantial commitment to community, and demonstrating new and more effective ways to give back to the community. Regence was recognized in the category of Corporate Citizenship. Regence BlueShield partners with key nonprofits delivering vital services, mobilizes executive and volunteer support to strengthen an organization, and provides significant financial support.
Healthy Worksite Award
Regence BlueCross BlueShield of Utah was recognized with a platinum-level award by the Utah Council for Worksite Health Promotion, the seventh time the company has been so honored. This program acknowledges efforts to facilitate and encourage employee health, enhance productivity and ensure healthy work environments.
Regence 2012 awards
Product Management Department of the Year
The Regence Commercial Product department was presented with a Gold Stevie® Award for Product Management Department of the Year in the 10th Annual American Business Awards, the nation's premier business awards program. The team was recognized for the development and use of best-practice product roadmap management and product development lifecycle tools.
Best of Blue Member Touchpoint Measure: first-call resolution
Regence competed against all other Blue-branded health plans and came out on top for this member satisfaction measure, which it also originated. Instead of using only traditional customer service call-in metrics, such as how fast calls are answered, Regence started using first-call several years ago as a service standard. For the first time, in 2012, all 39 Blue plans adopted this measure, to resolve member issues in a single call. But that year, Regence rolled all its business onto a single technology platform, which challenged its ability to maintain its standard. Learn more about how Regence overcame obstacles to lead the Blues in first-call resolution.
Best of Blue Clinical Distinction: intensive outpatient care program
Patients with multiple chronic and complex medical conditions make up 60 to 85 percent of our nation's health care spending each year. To better address the needs of these members, the Intensive Outpatient Care Program (IOCP) was developed with providers and employers through a pilot program in the Puget Sound. As a result of the pilot, Regence expanded IOCP to other service areas, has helped shepherd sister Blue Cross Blue Shield plans throughout the country and has advocated for national spread of the program. Learn more about IOCP.
Best of Blue Anti-Fraud: criminal investigation
Regence is dedicated to preventing fraud and abuse for its members and in the health care field. The company has a team of skilled investigators and data analysts that initiate investigations and respond to fraud and abuse schemes that crop up daily. Regence received a Best of Blue award for a 2011 criminal investigation that highlighted the innovative thinking and collaboration its special investigation unit (SIU) brings to this specialized field. Learn more about this investigation.
Best of Blue Inter-Plan Solutions: Richard L. Guffey Leadership Award
The Guffey award recognizes one individual among the 39 Blue plans for leadership excellence and advancing health care transformation. Only the 12th recipient of this prestigious award is Regence employee Brodie Dychinco, who has played a pivotal role in the company's consumer transparency initiatives for nearly a decade. To earn the Guffey award, Brodie not only set a national transparency standard and roadmap for the Blues, but also supported their implementation of Regence's transparency tools. Learn more about this award and about Regence's unique transparency approach.
Web Health Awards
For the second year in a row, Cambia places among the best of hundreds of local, state and national health-related organizations entered in the competition.
- Silver: Fishing with Cancer video in the Webcast category
- Bronze: Treatment Cost Estimator in the Web-based resource category
Interactive Media Council
Treatment Cost Estimator on regence.com was recognized for exellence in web development with the Outstanding Achievement nod from the Interactive Media Council's award program to honor sites that excel in design, content, feature functionality, usability and standards compliance.