Coronavirus (COVID-19)

COVID-19 (coronavirus) updates

Updated April 29, 2020

Our top priority is connecting members to care and supporting you, our valued business partners, during this trying time. Please check back here frequently for updates and urge all employees to create a regence.com account or download the Regence app to receive important, timely updates in their inbox.

Frequently asked questions

We’re frequently updating this list, so please check back here often for the latest. If you have questions not covered in this FAQ, please call our customer service team at the number on the back of your member ID card or contact your Sales account executive.

FAQ for fully insured groupsFAQ for self-funded groups

Steps we've taken to support our members

The health of our members is our top priority. We’ve taken a number of actions to support them around the following areas:

  • COVID-19 testing and treatment
  • Enhanced support for high-risk members
  • Easing of medication refill policies
  • Enhancing coverage for virtual care

Please read the FAQs for fully insured groups and self-funded groups for complete descriptions of these steps.

What the CARES Act means for businesses

The landmark legislation intends to provide financial relief for consumers and businesses impacted by the coronavirus pandemic. We've compiled information about relief funding for small businesses here. You can learn more about the bill's broader implications in this Forbes.com article.

Commonly needed resources

Trusted resources for additional information:

State regulatory COVID-19 updates:

Provisions for continuation of coverage and grace periods for fully insured groups:

State departments of health:

Additional important updates

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How to stay informed

Now more than ever, we urge all groups’ employees to create an account and sign up for email alerts on regence.com. Once registered, they receive 24/7 account access, along with tools that can help them save time and money and manage their health, along with timely updates and vital health plan information—including the latest on COVID-19. They can also download the Regence app for on-the-go access.

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Business preparedness

Our business preparedness policies are designed to maintain continuity of services during times of disaster, pandemic and other disruptions. You can view our policies and procedures here:

Idaho

Oregon

Utah

Washington

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Visit our blog

For the latest information and lifestyle resources for employees coping with physical distancing, caregiving and other COVID-19 issues, visit our blog.

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