COVID-19: Your well-being is our top priority

Updated April 12, 2021

How to get virtual care

Your Regence health plan can help you see a doctor without leaving the house. Don't have a account? Watch a video or you can download a flyer for step-by-step instructions on how to sign up and access telehealth.

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We are here for you

More people are gaining access to the COVID-19 vaccines, which is a hopeful sign that we may begin thinking about returning to a new normal. However, many people still need to be vaccinated and new variants are emerging across the globe.

Even if you’re fully vaccinated, please continue to wear a mask in public, avoid crowded indoor spaces and wash your hands frequently. If we all stay diligent, we can keep ourselves, our loved ones and our communities safe.

Visit your state’s health department website or the CDC’s Vaccine Finder site to find out when and where you can get a COVID-19 vaccine.

Here’s what Regence is doing to support you:

  • Covering COVID-19 vaccinations, testing and treatment
  • Expanding virtual care (telehealth) services
  • Allowing early medication refills
  • Contacting members hospitalized with COVID-19 to provide extra support

We’ve made these changes in our Individual and family policies, as well as our fully insured group policies. If your coverage is through a self-funded group plan, you should consult your plan administrator for details.

In addition, we’ve extended grace periods for premium payments (as required by state law). Extensions end when those mandates end.

For group plans governed by ERISA*, we’ve extended the deadlines by which you must file any claims, appeals and make special enrollment changes. The period from March 1, 2020, until 60 days after the National Emergency ends won’t count in determining these deadlines.

*As a general rule, a plan is governed by ERISA if it is a plan for employees of an employer that is not a government (including a tribe) or church.


Where and when can I get vaccinated?

How much will the vaccine cost?

Are the vaccines safe?

Are the vaccines effective?

Will I have side effects from the vaccine?

Which vaccine should I get?

Why should I get vaccinated?

What can I do after I’m fully vaccinated?

COVID-19 Testing and Treatment

Will my insurance pay for my COVID test?

How long will COVID tests be covered?

How can I get tested?

Is more than one test covered?

Do you cover COVID-19 treatment?

Frequently Asked Questions

Can I use telehealth or virtual care for doctor visits?

Can I get an emergency supply of medication?

What are you doing to help high-risk members and those hospitalized with COVID-19?

What are COVID-19 symptoms?

What should I do if I have COVID-19 symptoms?

What should I do if I believe I was in contact with someone with COVID-19?

There’s a lot of information out there about COVID-19. What sources should I trust?

Last updated 4/12/2020 Y0062_2021_MEDICARE