Frequently asked questions

We've prepared the following FAQ with more information about COVID-19:

 What are the symptoms of COVID-19?

Symptoms include mild to severe fever, cough, difficulty breathing, chills, repeated shaking with chills, muscle pain, headache, sore throat, new loss of taste or smell, nausea, vomiting or diarrhea. Symptoms may occur 2-14 days after exposure to COVID-19. Some people never have symptoms, but still carry the coronavirus and can infect others. For the latest information about COVID-19, please visit the CDC website.

 What should I do if I have symptoms of COVID-19?

Call your doctor, pharmacist or urgent care. If you need help finding a health care provider, call us at the number on the back of your Regence member ID card and we can help connect you.

 Is COVID-19 testing covered?

Molecular and antigen tests to diagnose COVID-19 and testing for antibodies are covered if they’re ordered by a provider or pharmacist and are part of appropriate medical care. Tests must be performed at a CLIA-certified lab or the test manufacturer must have FDA Emergency Use Authorization (EUA) to be covered. Tests are covered at no cost to members. This includes the office visit for molecular and antigen testing. COVID-19 tests for public health tracking, employment, surveillance, or extracurricular activities, such as travel, school, sports or summer camps are not covered by Regence.

 Is more than one test covered?

Yes. Regence will cover antigen and molecular diagnostic tests and antibody tests at no cost to members if they’re ordered by the member’s provider or pharmacist and are part of appropriate medical care. The associated office visit for antigen and molecular diagnostic tests is also covered at no cost to members.

 What about testing for workplace or recreational screening?

Just as we don’t cover drug tests for employment purposes, we don’t cover COVID-19 testing for public health tracking, employment, surveillance, or extracurricular activities, such as travel, school, sports or summer camps.

 Who can order a test?

Doctors, pharmacists and other health care providers can order tests. Tests can be performed at a medical facility or a pharmacy.

 How can I get tested for COVID-19?

If you feel sick with fever, cough or have difficulty breathing, call your doctor, pharmacist, health care provider or urgent care center instead of going in person. That way, they can set up a safe space for when you arrive. If your provider believes you need to be tested, there is no pre-authorization required.

We’ve created a go-to guide with answers to common questions and links to trusted information sources to help you stay safe and informed.

 How can I receive the COVID-19 vaccine?

In December 2020, the U.S. Food and Drug Administration (FDA) approved emergency use authorization for national distribution of the first COVID-19 vaccine.

Vaccines will be distributed based on priorities established by the Centers for Disease Control and Prevention (CDC) and each state. Residents and employees of long-term care facilities and health care workers are expected to be vaccinated first.

Visit your state health department website for information on prioritization and distribution in your community. Or you may contact your doctor or pharmacist with questions about when and how you may receive the vaccine. When it becomes available to you, the COVID-19 vaccine and related administration will be covered with no out-of-pocket costs to Regence members. Visit our vaccines page for more information.

 Is there a treatment for COVID-19?

Some specific treatments for COVID-19 have been approved or granted emergency use authorization by the U.S. Food and Drug Administration (FDA). Treatment for COVID-19 is patient specific and directed by the attending provider.

 Is treatment covered?

In-patient treatment for COVID-19 by in-network providers is covered with no member cost-share into 2021.

 What can I do to protect myself?

The best protection for you, your loved ones and the general public is to get the COVID-19 vaccine once it becomes available. In the meantime, the best way to prevent illness is to avoid exposure. Everyday preventive actions can help prevent the spread of all respiratory diseases. These actions include:

  • Wearing a face mask when you’re in public or when you’re with people outside your household and can’t maintain a six-foot distance from them.
  • Avoiding crowds, especially indoors.
  • Washing your hands often with soap and water for at least 20 seconds, especially after going to the bathroom, before eating, and after blowing your nose or coughing.
  • If soap and water are not readily available, using an alcohol-based hand sanitizer with at least 60% alcohol. Always wash your hands with soap and water if your hands are visibly dirty.
  • Staying home when you’re sick.
  • Avoiding close contact with people who are sick.
  • Avoiding touching your eyes, nose and mouth.
  • Covering your cough or sneeze with a tissue, then throwing the tissue in the trash.
 What should I do if I believe I was in contact with someone with COVID-19?

Use this decision tree created by our executive medical director Dr. Amy Khan to help you decide what to do next to keep yourself and those around you safe.

The CDC also has guidance for people who think they may have been exposed to COVID-19.

 There’s a lot of information out there about COVID-19. What sources should I trust?

We rely on these sources and suggest you do, too:

Unfortunately, COVID-19 has also attracted its share of bad actors selling 21st century “snake oil.” The Blue Cross Blue Shield Association offers what to look for to avoid getting scammed.