Telehealth visits

Telehealth visits (virtual services) allow members to receive primary, specialist or urgent care using a computer, phone and/or tablet.

All members have access to expanded telehealth (virtual services). In addition, most members have standard telehealth benefits. (See the Standard telehealth section below.)

Telehealth services can be provided if the services:

  • Are safely and effectively delivered virtually
  • Meet existing coverage criteria, including pre-authorization requirements and medical necessity
  • Are rendered by a provider who meets our credentialing criteria, including:
    • Providers must be licensed in our service area.
    • Providers must be physically located in our service area.
      • Providers who conduct telehealth services from their homes can use a registered agent address.
      • The provider’s address cannot be a P.O. box.