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Understanding insurance

Have questions about your health insurance, or just need to understand it better? Get answers here for everything from the basics to the fine print.

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  • Know before you go

    Learn about the tools available to you before you set up appointments with doctors and other providers.

  • Why your network matters

    We negotiate the best prices for services within your network.

  • Video: What is a copay?

    Your provider's office may request a copay when you visit. Here's an explanation.

  • 6 tips for new members

    We have some suggestions to help you easily access your information and get the most out of your plan.

  • Member FAQ

    From answers to common questions to a fair bit of fine print—it's all here!


  • Video: What is a deductible?

    We explain how individual and family deductibles work.

  • HDHPs & HSAs

    Is your plan an HDHP? Need to set up your HSA account? Here's your complete resource.