Regence ID cards are sent directly to the employer or to members' homes. Employees will also receive new cards each year at their renewal date if they've made any changes to their plans or changed dependent coverage. Cards should arrive within four weeks of the effective date, renewal date, or a new employee's start-of-coverage date. If cards don't arrive on time, employers should contact their Regence member service representatives.

A member who needs to see a provider before the new ID cards arrive can print a temporary card by signing in to Regence.com (registration required). In the Member dashboard, select My account and then Member ID cards to print a card. Alternatively, members can give a provider their Social Security number and your plan's group number. If the provider will not provide treatment without a copy of the card, call your Member Service Team. We will contact the provider's office and give them the information they need so your employee can receive treatment.

It's important to remind employees (and their family members) that to simplify billing and reimbursement they should always carry their cards when they need care. You can call your group's member services representative for help with replacing lost cards or ordering additional cards, or you can ask the member to call customer service. It usually takes about two weeks to process and mail new and replacement cards.