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Understanding insurance

Have questions about your health insurance, or just need to understand it better? Get answers here for everything from the basics to the fine print.

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  • Member FAQ

    From answers to common questions to a fair bit of fine print—it's all here!


  • Video: What is a deductible?

    We explain how individual and family deductibles work.

  • HDHPs & HSAs

    Is your plan an HDHP? Need to set up your HSA account? Here's your complete resource.

  • ER or urgent care?

    Sometimes it's hard to know where to go when you need immediate care. 

  • Definitions

    Here's a handy guide to common, yet often misunderstood, health insurance terms.

  • Video: What is a copay?

    Your provider's office may request a copay when you visit. Here's an explanation.