Producer News

2024: Jan. | Mar. 1

2023: Jan. | Mar. 1 | Mar. 28 | Apr. | May | June | Aug. 3 | Aug. 29 | Sept. | Oct. | Nov. | Dec.

March 1

January

2023

December 2023

Medicare sales: Looking ahead to 2024 with gratitude

Our Medicare Sales team thanks you for your partnership throughout 2023. Plus, please see our update on reissuing member ID cards, and check out our top five tips for getting the most from the enhanced Producer Center experience.

We’re implementing concurrent review timeliness requirements effective Feb. 1, 2024

Concurrent review of members’ medical records helps us ensure they receive appropriate care while in inpatient care settings. Effective Feb. 1, 2024, we’re requiring providers to share records by the date requested.

We’re streamlining authorization for Medicare Advantage post-acute care and home health services

To help ensure our Medicare Advantage (MA) members receive the appropriate level of care after discharge from an acute care setting, we’re implementing two updates to our post-acute care and home health authorization processes.

It’s time: Resources for employer groups to get a fast start on 2024 preventive care

Accessing no-cost preventive care is one of the best ways for members to get the most out of their health plan benefits. We’ve got updated resources for sharing to help employers and employees get a fast start on preventive care in 2024.

New searchable Forms & Documents capability added to Producer Center

Our new enhanced Producer Center experience has made it easier for you to manage your book of business. We’ve recently added keyword search to the forms & documents section to make finding what you need a snap.

November 2023

October 2023

Help avoid delays in enrollment processing

Open enrollment for groups with Jan. 1, 2024, effective dates is right around the corner, so make sure you’re ready to onboard your groups quickly with our list of things to do to help make enrollment processing smooth.

Hinge Health may help reduce opioid misuse, improve care outcomes and cost savings

Digital MSK Clinic enables patients to receive effective, guided exercise therapy at home, helping relieve chronic pain and reducing the need for costly surgeries and opioid prescriptions.

New EAP/IAP partner to provide improved member experience and enhanced capabilities effective Jan. 1, 2024

Our EAP/IAP offers mental health support and life-balance tools to help members address concerns before they cause major problems. Learn how changing EAP/IAP providers will help us improve that support in 2024.

New for open enrollment: Expanded nonbinary gender option

Accurate data from our members helps us address health disparities. For open enrollment (OE) 2024, we’re expanding the availability of a third, nonbinary gender option to more lines of business.

Remind your Medicare Advantage members about their Annual Wellness Visits

Annual wellness visits help members stay healthy, so during AEP please remind your Medicare Advantage members to schedule this year’s wellness visit if they haven’t already. Plus: Ordering AEP materials and submitting Agent-of-Record forms.

We’re making advanced imaging safer and more cost effective

To help ensure our members receive safe, appropriate care in the right setting, we’re adding a pre-authorization (PA) requirement for nuclear imaging services to our Advanced Imaging Authorization program.

September 2023

August 29 2023

August 3 2023

June 2023

Ancillary sales broker bonus program enhanced for 2023

We’re excited to announce an enhancement to our competitive 2023 ancillary broker bonus program. Appointed producers will receive credit for new USAble Life Life and Disability sales; Dental cases; and LifeMap sales.

Producer Center Classic experience to be retired

Since launching our enhanced Producer Center experience, we’ve received positive feedback and added new features. Now we’re preparing to retire the Classic experience. If you haven’t used the enhanced Producer Center experience, now’s the time.

Q4 planning guide for small group producers

With Q4 approaching, it’s not too early to start open enrollment (OE) planning for your small groups. In addition to supporting groups’ annual certification, there are other activities you can do now to help ensure a smooth OE this year.

2024 Medicare Advantage and Part D certification training

To remain compliant with CMS regulations, you must certify annually to sell our Medicare Advantage and Part D Rx plans. Plus: See how to view applicants’ status in Producer Center.

Regence Individual & Family plans updated for 2024

For 2024, our goal is to expand our availability and help make health care simpler for more Individual members. Get the latest updates and check out how our comprehensive plans provide a better overall experience for your customers.

DispatchHealth offers Bridge Care to help members recover after discharge

After a patient is discharged from a hospital, an in-home Bridge Care visit from DispatchHealth can help ensure they’re recovering and get them to their PCP so they don’t have to be readmitted.

We’re sending new member ID cards to Utah fully insured group and Individual members

Utah state mandate requires “State Regulated” to be printed on fully insured member ID cards. We’re sending new cards upon the next renewal date.

May 2023

How to keep up with Producer Center enhancements

We've recently added new functionality to the new Producer Center experience to make it easier for you to access the tools you need more quickly and manage your business more efficiently.

Keep mental health awareness going all year long- REG

Although Mental Health Awareness Month—May—is almost over, our content can help your groups maintain awareness all year long. We've put everything in one place for you to share with your groups and members.

Life and Disability sales and renewal transition from LifeMap to USAble Life

All new and renewing Life and Disability sales with effective dates beginning July 1, 2023, are now USAble Life products. Learn more about how this change affects small group quoting and renewals.

Members get primary care conveniently and quickly with Doctor On Demand

Accessing primary care is crucial to improving health outcomes and lowering health care costs, yet utilization is low and declining. Virtual Primary Care from Doctor On Demand helps change that.

Tips for selling Medicare year-round

Annual Election Period (AEP) is a busy time for enrolling new members, but you can also enroll members at other times each year. Explore how opportunities for new Medicare sales are created year-round when prospective members move.

We're expanding site-of-service reviews to help provide members better access to high-value care

Health care is expensive, and we're committed to providing access to high-quality care at the lowest price. Effective July 1, we're adding site-of-service pre-authorization reviews so members receive the standard of care cost-effectively.

April 2023

March 28 2023

March 1 2023

Tips for selling Medicare year-round: Working past age 65

Although the Annual Election Period (AEP) is the busiest time of year for Medicare sales, opportunities abound to sell Medicare Advantage and Medicare Supplement (Medigap) plans year-round, especially to people working beyond age 65.

Third Thursdays webinar series evolves for 2023

Our Third Thursday education webinars help keep you up to date on our products, important industry trends, our business process improvements and more. Topics cover all lines of business in all markets. Join us for each Third Thursday.

Regence partners with USAble Life to improve members well-being

We partnered with USAble Life to improve the medical, dental and financial well-being of our customers and members. The latest update on our partnership includes important process changes to sales and renewals of life and disability products.

Q1 Checklist: 3 ways to help your groups right now

Now’s a great time to help your groups get the most out of their health plan benefits. Check these three things off your list to help put your groups—and their enrolled employees—on the path to a better health care experience this year.

Producer Center Enhancements happening in 2023

After we released the new Producer Center experience in January, we got right back to work developing more enhancements, which we’ll roll out in 2023.

Medicare Supplement (Medigap) renewals

We’ve received approval on our Medicare Supplement (Medigap) rates. Along with our competitive rates there are many great reasons to sell our Medigap plans all year long.

Equip virtual therapy provider added to our network to treat eating disorders among children and young adults

Eating disorders commonly begin during adolescence, but most treatment programs are challenging to access and manage. We’ve added Equip, an eating disorder care provider that delivers effective virtual, family-based therapy, to our network.

Leadership promotions key Oregon Sales and Account Management team additions

We’re pleased to announce promotions of four Sales and Account Management leaders and several additions to strengthen our team and better serve you and our customers.

January 2023