Understanding your home health and care options

See your care options

Regence plans for Medicare make it easy to get care. Whether it’s day or night, you want in-person or virtual care, or you need support for specific conditions, we’ll help you access the care you need. Sign in to see the health care options available to you.

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Virtual care

Telehealth options include having a video chat or calling our 24-hour nurse line.

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Mild conditions

Allergies, mild or moderate cold and flu symptoms, depression, anxiety, ear problems, heartburn, pink eye, sinusitis, urinary tract infections.

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Lower cost

Virtual visits are generally cheaper than in-person ones. And keep in mind that you can save money by going to providers in your network.

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Shorter wait times

With virtual care, you don’t have to deal with traffic or waiting rooms. Plus, wait times are minimal—you can sometimes chat within minutes.

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In-person care

In-person care options include doctors’ offices, house calls for urgent care (available in select areas), and urgent care clinics.

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Preventive care and moderate conditions

Routine services like vaccinations and checkups; or issues like severe cold and flu symptoms, minor burns, mild or moderate stomach pains, sprains and strains.

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Moderate cost

In-network preventive care services are 100% covered by your Regence health plan. Other doctor visits and urgent care clinics have moderate costs—and remember, you’ll save money when you stay in-network.

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Moderate wait times

For preventive and routine care, you can avoid wait times by making an appointment. Urgent care clinics do have a wait, but they can often give you an estimated wait time or message you when you’re up. Wait times are generally shorter than at the ER.


Emergency care

If you’re experiencing life-threatening symptoms, go to the ER.

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Severe conditions

Heart attack symptoms, stroke symptoms, difficulty breathing, broken bones, major burns, bleeding that doesn’t stop after 10 minutes of direct pressure.

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Higher cost

A visit to the emergency room can be costly—up to five times more than a visit to an urgent care center or virtual care. Going to an out-of-network hospital can also increase your bill.

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Longer wait times

Compared to urgent care, waits are generally longer. The national average wait time at the ER is about 40 minutes, but many patients still wait at least two hours to see a provider.

Explore your options

With tools like Find a Doctor and options like virtual doctor visits, you can access care that fits your life and your budget.

Find a doctor

When you go to in-network doctors, your health plan covers more of the bill. To find a doctor, clinic or hospital in your network, use our Find a Doctor tool. Be sure to sign in to see results based on your coverage.

24/7 virtual care

With a telehealth visit, you can chat with a doctor from home—no traffic, no waiting room, just quick convenient care. Another plus? Most doctors charge less for a telehealth visit than an in-person one.

ER or urgent care?

It can be hard to decide where to go when you have a sudden medical situation—especially when your primary care doctor is booked or you need after-hours help. Learn the differences between them, so you can make the right choice.

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Special conditions: Getting extra support

When you’re dealing with serious or chronic conditions like cancer or diabetes, you need extra support. Resources like our Care Management program can provide the guidance you need.

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Palliative care: Honoring quality of life

Palliative care is patient-centered, family-oriented care that supports you and your loved ones. We focus on improving quality of life by providing relief from symptoms and stress, home health services and more.

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Get more from your Regence membership with access to your claims, health history and decision-making tools that help you save money.

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We’re here for you

Have questions about member telehealth benefits or need help finding a provider? Sign in and chat online or call us at the number on the back of your member ID card.

Last updated 07/15/2020
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