Stay covered, wherever you are

Traveling can be stressful. But with your Regence benefits, you can rest easy. Whether you're going across the country or around the world, we'll help you get the care you need.

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Traveling in the U.S.

As a Regence Medicare Advantage member, your plan includes the BlueCard® program. This means you have access to a large network of doctors and hospitals throughout the country.

With many Regence plans, your BlueCard benefits work similarly to the way they work when you're at home. For example, if you have a run-in with poison ivy while hiking in another state and see a doctor, you'll be charged the rate that the Blue Cross and/or Blue Shield company of that state has negotiated with its local providers.

With Regence Medicare Advantage HMO plans, your BlueCard coverage may be more limited and include emergency care only.

To find out about your out-of-state coverage, call the Customer Service number on the back of your member ID card or contact us.

Finding care

To find a doctor, hospital or clinic when you’re away from home, use Find a Doctor on regence.com or the Regence app. Make sure you sign in first, so your results will be in-network. Don't have a regence.com account? Create an account now.

You can also always call 1 (800) 810-BLUE at any time (24 hours a day, 7 days a week), or use the National Doctor and Hospital Finder to find covered doctors.

What to expect

When you arrive at the doctor's office or hospital, be sure to present your member ID card. You can pull it up in just a few taps on the Regence mobile app. After you receive care, you shouldn't need to complete any claims forms or pay up front for any services outside the usual out-of-pocket expenses. Later, you'll receive an explanation of benefits (EOB) from Regence as usual.

Traveling abroad

Blue Cross Blue Shield Global® Core is a program that puts you in contact with health care professionals, hospitals and medical assistance when traveling or living outside the United States, Puerto Rico and U.S. Virgin Islands. Regence Medicare Advantage Plan coverage is limited to urgent and emergency care when traveling abroad. Part D prescription medications are not covered abroad.

Prior to your trip, call Customer Service or email us to get information about your international coverage. Visit Blue Cross Blue Shield Global® Core or download their app to see if there's an in-network hospital at your destination. Present your member ID card when you get care, and in most cases, you shouldn't need to pay up front for inpatient services.

However, for outpatient care or care that isn't arranged through Global Core, you may need to pay the doctor or hospital up front. After paying, complete an international claim form and send it to the Blue Cross Blue Shield Global® Core Service Center.

International travel checklist

When you're off to a different country, there are a few things you can do before you leave—so you have all the info you need, when you need it:

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Locate hospitals before you go

Check out the area around where you're staying and find the Blue Cross Blue Shield Global® Core doctors or hospitals. Note their locations and phone numbers and download the Blue Cross Blue Shield Global® Core mobile app.

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Look up travel alerts

Review the U.S. State Department website for any alerts or warnings for where you’re headed. If you have some time before your trip, you might think about subscribing to STEP alerts. Read any notices from the U.S. Embassy in your destination.

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When in doubt, write it down

It’s important to remember that in some countries, you may not be able to access U.S. websites like regence.com. So be sure to have all the information you need handy—and written down—in case you can’t sign in.

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We’re here to help

Need help finding a provider or have questions about medical coverage when traveling? Sign in and chat online or call us at the number on the back of your member ID card.

Contact us

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Blue Cross Blue Shield Global Core® is not a Regence company.

Last updated 02/05/2021
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