Payment options for individuals

Member premiums for individual and family insurance are due by the first day of the month that their coverage begins. For example, if their insurance begins January 2025, payment is due no later than Jan. 1, 2025. Members will receive a bill for the amount they owe immediately after we finish processing their enrollment.

There are several ways for members to pay their monthly health insurance premiums. Most of these options are available to Medicare members as well, but be sure to read carefully because there are some important differences.

Pay online with a debit card, credit card or bank account

Members can use a debit card, credit card or bank account to make one-time payments or automatic monthly payments through our automated payment system. It's convenient and secure. All they need to do is:

  1. Go to the website.
  2. Sign in.
  3. In the Member dashboard menu, click Payment options.

On the Payment options page, members can learn about how to how to set up recurring payments, how to make a one-time payment or how to manage their account.

They will need their group number and member ID ready. Members can find this information on their Member dashboard or member ID card.

Note: Members must pay by 1 p.m. PT for their account to be credited on the same day.

Pay by phone

To pay premiums over the phone, members can call our automated payment system at 1 (888) 431-2063. They need to have their banking information and member ID ready.

Use their bank's bill-pay system

Most banks and credit unions offer customers this option. When members set up payment through a bank, they should use their 9-digit member ID (without the dashes). Members should set up the payment several days before their premium is due; processing times can vary from bank to bank. Members should contact their bank's customer service department if they need help with setup.

Mail a check

Premiums are due by the first of the month.

Members should send a check or money order, together with their bill stub, to this address:

P.O. Box 2597
Portland, OR 97208-2597

They should make the check payable to Regence, and write their 9-digit member ID on the check notation line.

Questions or help

Members who have questions or need additional help can contact Customer Service.