Regence ID cards are sent directly to the employer or to employees' homes. Employees will receive new cards each year at their renewal date if they've made any changes to their plans or changed dependent coverage.
Cards should arrive within two weeks of the effective date, renewal date or a new employee's start-of-coverage date. If cards don't arrive on time, employees should contact Customer Service.
If an employee needs to see a provider before their new member ID card arrives, they can view their card by signing in to their account at regence.com or on the Regence app. They can also print a temporary card or order a replacement card there.
Cards come in sets of two. The employee who is subscribed to the insurance plan can order cards for any family member also covered in that plan.
Employees may also call Customer Service to request a replacement card. It usually takes about two weeks to receive replacement cards.
If an employee goes to a provider without a card and the provider will not give treatment, the employee should call Customer Service. We will give the provider the information they need so the employee can receive treatment.
We encourage all members to download the Regence app for iPhone or Android. The app includes a digital member ID card for easy access on the go. Members can download the iPhone app from the Apple store and the Android app from Google Play.
In the app, members can find a link for the ID card on the dashboard.
It's important to remind employees (and their families) that to simplify billing and reimbursement they should always carry their card with them—either the paper version or the one on their smart phone app. That way, if care is needed on the go or in case of emergency, they have the card available.