Loading...Loading...November 15, 2022
Effective Nov. 1, 2022, we’ve changed our process for notifying groups about account delinquencies. Beginning Nov. 1, when monthly premiums for fully insured groups, or monthly administration fees for self-funded groups, are past due, we’ll send the first notice to groups via US Postal Service (USPS) mail and email. Second and third notices, if required, will no longer be mailed to groups via USPS—they will be sent only via email.
This process change helps us avoid USPS delivery delays and reach customers with greater immediacy.
Second and third delinquency notifications will be emailed to the group’s billing contact(s) in Employer Center. This makes it critical that every email address in Employer Center is up to date.
We will continue to make up to two courtesy phone calls to notify groups about their delinquency status and payment options.
Past-due payments must be received by the 30th of the month to prevent groups’ coverage from being canceled.
If you have any questions about this change, please contact your account representative.