Loading...Loading...April 29, 2025
When your employees need mental health support, our Customer Service team is here to help. Our team does more than just answer basic questions about health plans. They're trained to connect your employees with resources that fit their unique needs.
When your employees call us about behavioral health services, our team can:
- Identify crisis resources when needed
- Help employees understand their benefits and coverage options
- Locate in-network providers in their area
- Connect them with virtual care options for faster access
- Transfer them to additional support services, including care management and community resources
Starting May 1, 2025, health care providers will also have direct access to our behavioral health Triage team. This means your employees' health care providers can quickly connect with our specialists to ensure seamless care coordination.
Have questions about behavioral health support for your employees? Contact your account representative.