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January 25, 2022

Chatting via text on a mobile phone or computer has become consumers’ most-preferred method of communicating with health care providers. Whether you call it texting, SMS or instant messaging, chat meets people where they are, whether they’re on the go or at home or work. Plus, a patient can chat with a health care provider without interrupting other activities.

To make professional, expert advice and guidance toward the appropriate level of care more convenient, we’ve added nurse chat to our new Regence digital experience as an embedded service for small group (1-50; 2-50 in Idaho) and Individual members. Nurse chat provides instant, no-cost access to a nurse navigator, who can answer questions, assess needs, identify the best in-network care option (primary, specialty, urgent or ER), and provide guidance. It’s like having a nurse on call seven days a week.

While texting with a nurse, small group members also have the option to switch from chat to a phone call to speak directly with a nurse navigator. When medically necessary, a nurse navigator also performs post-treatment follow-up.

By helping members find care via their provider search results and curated telehealth options, nurse chat can help resolve more cases faster and reduce the cost of care.

Nurse chat is integrated with the Find Care feature when members sign in to their account on regence.com or the Regence app. It’s available 8 a.m. to 8 p.m. seven days a week. Please share this information with your small groups and Individual customers.

Questions? Please contact your account representative.