We provide claims processing information to you electronically via American National Standards Institute (ANSI) 835 Electronic Remittance Advice (ERA).

You can use one of the options below to obtain your payment vouchers. Enrollment is quick and easy and there is no cost to you.

• View vouchers online using Availity's Remittance Viewer.
• Receive your vouchers electronically via an ANSI 835 ERA.

• View your pended claims summary on the Availity Web Portal

Receive your payment vouchers electronically via an ANSI 835 transaction. Enrollment is quick and easy and there is no cost to you.

• View vouchers online using Availity's remittance viewer.

• Receive your payment vouchers electronically via an ANSI 835 ERA, using the Availity Provider Portal.

We use Group Code "PI" (Payer Initiated Reductions) and do not use Group Code "OA" (Other Adjustment) except for the codes indicated on the Claim Adjustment Reason Codes list. View the list on the wpc-edi website. View the Explanation Code (EXCD) ANSI code crosswalk document.

We require all provider claims to be submitted electronically and claim payments made via EFT. If you’re not already receiving payments via EFT, please register now.

Receive fast, secure delivery of your claim's payments, use Availity's EFT Enrollment Tool.

The EFT Enrollment Tool is available on the main menu of the Availity Portal: My Providers>Enrollments Center>EFT Enrollment. You will be asked to identify your associated organization and payers.

Pharmacies:

• Medical pharmacy claims and service: Sign-up for EFT using Availity's EFT Enrollment Tool

• Pharmacy claims and services: Sign-up for EFT by contacting Prime Therapeutics at 1 (844) 765-6827

You will receive a confirmation email from Availity when your EFT registration is submitted and an email from us when your EFT set-up is complete. Upon completion, the next claim payment cycle will be sent electronically to your designated account.

EFT deposits will be made two business days after the payment issue date to comply with National Automated Clearing House Association (NACHA) guidelines. Note: We will make only credit entries to your designated bank account. If it becomes necessary to initiate a correcting debit, we will notify you in advance.

If you change bank accounts, submit a change request using Availity's EFT Enrollment Tool.

• View online using Availity's remittance viewer

• American National Standards Institute (ANSI) 835 ERA, using the Availity Portal

We make every effort to pay or deny clean claims within thirty (30) days of receipt. A clean claim is a claim submitted on a properly completed paper or electronic claim form that does not require any additional documentation or information to determine our liability for payment. We determine what claims do not require substantiating documentation from the provider, information from a third party, or further review to determine our liability for payment.

Some types of claims are excluded from Prompt Pay laws, depending on individual state statutes and/or federal law. The following claims are commonly excluded:

• BlueCard
• Pharmacy
• Medicaid entities
• Capitated agreements
• Claims paid to members
• Regence Bridge Medigap
• Medicare Advantage Plans
• Federal Employee Program
• Non-participating provider claims

• Administrative services only (ASO) groups

Please refer to your state's Prompt Pay statutes:

• Idaho: Idaho Code 41-5602 and 41-5603
• Oregon: ORS 743.911 and ORS 743.913
• Utah: Utah Code 31A-26-301, 31A-26-301.5 and 31A-26-301.6

• Washington: WAC 284-43-321

Additional information regarding timely payment is available in your agreement.

View detailed information on claim submission and direct and timely billing.