Interactive voice response

Interactive voice response

Our interactive voice response (IVR) system offers physicians, dentists, other health care professionals, facilities and their staff quick and easy access to member information via phone. IVR is available 24 hours a day, seven days a week.

When calling our Provider Contact Center at 1 (800) 253-0838, use the phone prompts below to access IVR:

If your patient is a Regence member, press 1 and select:

  1. For questions regarding dental
  2. For pre-authorization questions, including whether a service requires pre-authorization
  3. For claims or eligibility information, not including pre-authorization
  4. For questions regarding mental health and/or chemical dependency

If you do not select one of the above options, you will be placed in the general Provider Contact Center queue.

If your patient is not a Regence member (BlueCard), press 2

Note: IVR does not include the following:

  • Benefits
  • Eligibility (for dental and vision)
  • Medicare Advantage
  • BlueCard
  • Blue Cross Blue Shield Federal Employee Program (BCBS FEP)

The information that is available via IVR is also available online via the Availity Provider Portal.

Options

Use your phone keypad to enter the touch-tone options or speak the voice options listed below.

Note: Information about multiple members or multiple providers can be obtained in a single session. When checking multiple members or using more than one tax ID number, the prompting options and order of options will change. Please listen carefully to the touch-tone or voice options.

Type of inquiry

Coverage type

Touch-tone option

Voice option

Information required

Claims status

Medical, dental and vision

1

Claims

  • Provider tax ID
  • Member ID number
  • Patient's date of birth
  • Date of service or date range of claim

Eligibility

Medical only

2

Eligibility

  • Provider tax ID
  • Member ID number
  • Patient's date of birth

Helpful hints

You can say "agent", "repeat that", "main menu", "goodbye" or "help" at anytime. The system will only accept your tax ID number. Please do not enter your National Provider Identifier (NPI). If you know the option you want, you can key or speak it without listening to the entire prompt.