Personalized Care Support

The whole person

Person-centered and family-oriented

Improving quality of life

Any age and any stage

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Beyond the disease

Palliative care sees the whole person beyond the disease.

Physical, mental and spiritual support

Person-centered and family-oriented care for people living with serious illness that provides relief from the symptoms and stress of the illness through physical, mental and spiritual support - whatever the diagnosis.

Goals of Palliative Care

  • To improve quality of life for our members and their families through skilled communication to match care to goals
  • Expert pain and symptom management
  • Coordination of care among the patient's providers

When is palliative care appropriate?

Palliative care is appropriate alongside curative treatment at any age and at any stage in a serious illness.

The Personalized Care Support (PCS) program is a comprehensive set of benefits and supports available to members and their caregivers who are living with serious illness. Our vision is that every person living with serious illness will experience personalized care that is consistent with their values, goals and preference; caregivers will feel included, honored and supported.

The PCS program also helps to provide support to providers who are looking for ways to better address the needs of their patients living with serious illness and who may benefit from specialty palliative care. Our team works directly with the provider to help support their patients’ serious illness journey.

Clinical team model

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Training and education

Our team is focused on increasing access to ACP and specialty palliative care consultation for our members. We offer provider education and training to support increased access and communication training in these areas/interventions.

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Data insights

We can support provider groups with identifying the right members, at the right time, for the right interventions as it relates to serious illness.

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Subject matter expertise

Our clinical team is here to support provider groups with consultation on program design and implementation, best practices for member and caregiver support, and clinical expertise.