Audience
Zip code - drawer
County - drawer

Sign in

Sign in

The following options are available for submitting authorizations should AIM Specialty Health or eviCore healthcare experience issues with their web portals, phone or fax lines.

AIM Specialty Health

Please follow the steps below should AIM Specialty Health have a system outage:

  • If AIM's phones are down, please submit authorizations via AIM's ProviderPortal or by fax to (773)-864-4601.
  • If AIM's ProviderPortal is down, please submit authorizations via AIM's customer service phone number (877) 291-0509 or by fax to (773)-864-4601.
  • If AIM's fax is down, please submit authorizations via AIM's ProviderPortal or through AIM's customer service phone number (877) 291-0509.
  • If all AIM systems are down, please wait for system restoration and submit all authorizations regardless of date. Regence will accept retro-active authorizations for the days the AIM system is unavailable and reprocess claims accordingly. All retro-active authorizations are subject to member eligibility and medical necessity review. Please submit retro-active authorizations within two day of system restoration.

eviCore healthcare

Please follow the steps below should eviCore healthcare have a system outage:

  • If eviCore's phones are down, please submit authorizations via eviCore's web portal or by fax to (855) 774-1319.
  • If eviCore's web portal is down, please submit authorizations via eviCore's customer service phone number (855) 252-1115 or by fax to (855) 774-1319.
  • If eviCore's fax is down, please submit authorizations via eviCore's web portal or eviCore's customer service phone number (855) 252-1115.
  • If all systems are down, please wait for system restoration and submit all authorizations regardless of date. Regence will accept retro-active authorizations for the days the system is unavailable and reprocess claims accordingly. All retro-active authorizations are subject to member eligibility and medical necessity review. Please submit retro-active authorizations within two day of system restoration.