Know where to go

With a Regence health plan, you’ve got options. While sometimes you need to go to a clinic or doctor’s office, oftentimes there may be a more convenient, safe or affordable way to get care. We’ll help you figure out how to get the right care at the right time. Sign in to see the care options available to you.

Virtual care

Telehealth options include phone or video visits with a doctor and a 24-hour nurse line.

Mild conditions

Allergies, mild or moderate cold and flu symptoms, depression, anxiety, ear problems, heartburn, pink eye, sinusitis, urinary tract infections.

Lower cost

Virtual visits are generally cheaper than in-person ones. And keep in mind that you can save money by going to providers in your network.

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Shorter wait times

With virtual care, you don’t have to deal with traffic or waiting rooms. Plus, wait times are minimal—you can sometimes chat within minutes.

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In-person care

In-person care options include retail clinics, doctors’ offices, house calls for urgent care (available in select areas), and urgent care clinics.

Preventive care and moderate conditions

Routine services like vaccinations and checkups; or issues like severe cold and flu symptoms, minor burns, mild or moderate stomach pains, sprains and strains.

Moderate cost

Retail clinics offer an affordable option for routine services like flu shots or treatment for minor issues like ear infections. In-person doctor visits and urgent care clinics have moderate costs—and remember, you’ll save money when you stay in-network.

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Moderate wait times

For preventive and routine care, you can avoid wait times by making an appointment. Urgent care clinics do have a wait, but they can often give you an estimated wait time or message you when you’re up. Wait times are generally shorter than at the ER.

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Emergency care

If you’re experiencing life-threatening symptoms, go to the ER.

Severe conditions

Heart attack symptoms, stroke symptoms, difficulty breathing, broken bones, major burns, bleeding that doesn’t stop after 10 minutes of direct pressure.

Higher cost

A visit to the emergency room can be costly—up to five times more than a visit to an urgent care center or virtual care. Going to an out-of-network hospital can also increase your bill.

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Longer wait times

Compared to urgent care, waits are generally longer. The national average wait time at the ER is about 40 minutes, but many patients still wait at least two hours to see a provider.

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Explore more options

Whether you need to see a doctor during a road trip or want to visit an acupuncturist for allergies, you can access care that fits your life and your budget.

Travel coverage

Need care while traveling? You can use your virtual care benefits from anywhere. Plus, as a Regence member, your plan includes BlueCard®. This means you have access to the largest network of doctors and hospitals throughout the country.

Plan ahead

Alternative care

Acupuncture, massage and other forms of alternative care can complement traditional medical treatments. They also offer another option if you’re not getting the desired results from traditional medicine. Your health plan may cover some of these therapies.

Understand coverage

Health care centers

When you need to schedule a test, surgery or procedure, you can choose from a variety of health care facilities. Where you go can determine how long your stay will be and how much you’ll pay. Learn about your care center options.

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We’re here for you

Need help finding a provider or want to learn more about digital health and wellness options? Sign in and chat online or call us at the number on the back of your member ID card.

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