Know where to go

With a Regence health plan, you’ve got options. While sometimes you need to go to a clinic or doctor’s office, oftentimes there may be a more convenient, safe or affordable way to get care. We’ll help you figure out how to get the right care at the right time. Sign in to see the care options available to you.

Virtual care

Telehealth options include texting with a doctor over secure messaging, having a video chat, or calling our 24-hour nurse line.

Mild conditions

Allergies, mild or moderate cold and flu symptoms, depression, anxiety, ear problems, heartburn, pink eye, sinusitis, urinary tract infections.

Lower cost

Virtual visits are generally cheaper than in-person ones. And keep in mind that you can save money by going to providers in your network.

Shorter wait times

With virtual care, you don’t have to deal with traffic or waiting rooms. Plus, wait times are minimal—you can sometimes chat within minutes.

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In-person care

In-person care options include retail clinics, doctors’ offices, house calls for urgent care (available in select areas), and urgent care clinics.

Preventive care and moderate conditions

Routine services like vaccinations and checkups; or issues like severe cold and flu symptoms, minor burns, mild or moderate stomach pains, sprains and strains.

Moderate cost

Retail clinics offer an affordable option for routine services like flu shots or treatment for minor issues like ear infections. In-person doctor visits and urgent care clinics have moderate costs—and remember, you’ll save money when you stay in-network.

Moderate wait times

For preventive and routine care, you can avoid wait times by making an appointment. Urgent care clinics do have a wait, but they can often give you an estimated wait time or message you when you’re up. Wait times are generally shorter than at the ER.

Find a doctor

Emergency care

If you’re experiencing life-threatening symptoms, go to the ER.

Severe conditions

Heart attack symptoms, stroke symptoms, difficulty breathing, broken bones, major burns, bleeding that doesn’t stop after 10 minutes of direct pressure.

Higher cost

A visit to the emergency room can be costly—up to five times more than a visit to an urgent care center or virtual care. Going to an out-of-network hospital can also increase your bill.

Longer wait times

Compared to urgent care, waits are generally longer. The national average wait time at the ER is about 40 minutes, but many patients still wait at least two hours to see a provider.

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Explore your options

With health care tools like Find a Doctor and options like virtual doctor visits, you can access care that fits your life and your budget.

Find a doctor

When you go to in-network doctors, your health plan covers more of the bill. To find a doctor, clinic or hospital in your network, use our Find a Doctor tool. Be sure to sign in to see results based on your coverage.

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24/7 virtual care

With a telehealth visit, you can chat with a doctor over the phone, video or even secure text messaging. No traffic or waiting room, just quick convenient care. Another plus? Most doctors charge less for a virtual health care visit.

Learn about telehealth

ER or urgent care?

It can be hard to decide where to go when you have a sudden medical situation—especially when your primary care doctor is booked or you need after-hours help. Learn the differences between them, so you can make the right choice.

Explore more

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We’re here for you

Need help finding a provider or want to learn more about digital health and wellness options? Sign in and chat online or call us at the number on the back of your member ID card.