Loading...Loading...Regence:
Provides free aids and services to people with disabilities to communicate effectively with us, such as:
- Qualified sign language interpreters
Written information in other formats (large print, audio, and accessible electronic formats, other formats)
Provides free language services to people whose primary language is not English, such as:
- Qualified interpreters
Information written in other languages
If you need these services listed above, please contact:
Medicare Customer Service
1-800-541-8981 (TTY: 711)
Customer Service for all other plans
1-888-344-6347 (TTY: 711)
If you believe that Regence has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with our civil rights coordinator below:
Medicare Customer Service
Regence
ATTN: Civil Rights Coordinator
Medford, OR 97501
1-866-749-0355, (TTY: 711)
Fax: 1-888-309-8784
medicareappeals@regence.com
Customer Service for all other plans
Regence
ATTN: Civil Rights Coordinator
Portland, OR 97207-1271
1-888-344-6347, (TTY: 711)
CS@regence.com
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights electronically through the Office for Civil Rights Complaint Portal, or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Ave. SW,
Room 509F HHH Building
Washington, DC 20201
1-800-368-1019, 800-537-7697 (TDD).
Complaint forms are available at U.S. Department of Health and Human Services complaint forms.
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