Coronavirus (COVID-19) updates

What you need to know

As we continue to learn more about COVID-19 (coronavirus), we’re taking action to ensure members have access to the care they need, when they need it.

How to get virtual care

Your Regence health plan can help you see a doctor without leaving the house. Don't have a regence.com account? Watch a video or you can download a flyer for step-by-step instructions on how to sign up and access telehealth.

Register now

We’ve taken the following steps to support our members:

  • To help ensure you and your loved ones get the COVID-19 care you need without worrying about cost, we have taken the following steps to support our fully insured members:
    • No-cost tests and no pre-authorization–we will cover the cost of a COVID-19 test if a provider determines one is necessary, forgoing pre-authorization.
    • No-cost treatment–we will cover the cost of treatment for COVID-19 without any out-of-pocket costs through June 30, 2020. Read more here.
  • Regence is working with our self-funded employer groups to implement similar cost share arrangements when directed.
  • We’re in contact with high-risk members using our case management services to ensure they have the support they need.
  • We are reaching out to provide personalized support for those members who have contracted COVID-19.
  • Our refill policy for medications, except opioids, has been adjusted to help you prepare as needed.
  • For medications that treat chronic conditions, such as heart disease, asthma, diabetes and others, you may also request a 90-day refill. Some drugs are not eligible for extended day supply, including controlled substances and certain specialty drugs. Review our drug lists to confirm your medicine is eligible. Drugs in the “Narcotics” section or marked “SP” are not eligible for 90-day refill.
  • Members can order home-delivery prescriptions through the AllianceRx Walgreens Prime website.

During the COVID-19 state of emergency, we have expanded access to virtual care for most members. Services may include virtual office visits through telehealth, instant messaging with doctors and nurses, and home health visits in select areas. This includes primary care and behavioral health appointments for both routine preventive services and COVID-19-related concerns. These convenient virtual care options help minimize the spread of infection and ease pressure on providers' offices and emergency rooms.

If you need an appointment, you can:

  • Call your doctor's office and ask about virtual care options,
  • Call Regence Customer Service for available solutions according to your plan and health needs,
  • Or sign in to your regence.com account to see what options are available to you. If you haven’t yet registered for an account, now is a good time to do so.

Please, also refer to the Centers for Disease Control and Prevention (CDC) guidelines for more prevention information and COVID-19 updates.

If you’re feeling sick

Per CDC guidelines, if you or a family member feels sick, call your doctor or urgent care center first rather than going in person. Learn about COVID-19 symptoms and other facts here.

If you’re not experiencing flu-like symptoms, the best action you can take to protect yourself and others is to wash your hands with soap and water for at least 20 seconds, cover your mouth with a tissue when sneezing or coughing, and avoid touching your eyes, mouth and nose. Also, make sure your immunizations—including flu and pneumonia shots if appropriate—are current.

Self-care while social distancing

Regence’s medical directors are sharing tips on the importance of social distancing, staying social and self-care at home, how to talk with your kids about COVID-19, and other topics of concern. Read more on our blog.

Frequently asked questions

We've prepared the following FAQ with more information about COVID-19:

 There’s a lot of information out there about COVID-19. What sources should I trust?

Trusted sources for the most up-to-date information about COVID are the Centers for Disease Control and Prevention, the World Health Organization, and the health department in your state.

 How can I get tested for COVID-19?

If you feel sick with fever, cough, or difficulty breathing, it’s best to call your doctor or urgent care center instead of going in person. That way they can set up a safe space for when you arrive. If your doctor believes you need to be tested, there is no pre-authorization required and testing will be covered under your usual health plan benefits.

If you’re not experiencing flu-like symptoms, the best thing you can do is to keep practicing healthy habits like regular hand washing, covering your mouth when sneezing and coughing, etc. People who are feeling healthy do not need to get tested for COVID-19.

 What are the symptoms of COVID-19?

Current symptoms reported for patients with COVID-19 have included mild to severe respiratory illness with fever, cough, and difficulty breathing. For the latest information about COVID-19, please visit the CDC website.

 What should I do if I have symptoms of COVID-19?

If you have respiratory symptoms like those listed above, limit your exposure to others and call your doctor or urgent care. If you need help finding a doctor or urgent care center, call the number on the back of your Regence member ID card.

 Is there a vaccine for COVID-19?

There is no vaccine currently available.

 Is there a treatment for COVID-19?

There is no specific treatment for COVID-19. However, many of the symptoms can be treated. Treatment of those symptoms would depend on the patient.

 What can I do to protect myself?

There is currently no vaccine to prevent COVID-19. The best way to prevent illness is to avoid being exposed to this virus. However, as a reminder, the CDC recommends everyday preventive actions to help prevent the spread of respiratory diseases, including:

  • Avoid close contact with people who are sick.
  • Avoid touching your eyes, nose, and mouth.
  • Stay home when you are sick.
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
  • Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe.
  • Wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom; before eating; and after blowing your nose, coughing, or sneezing.
  • If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 60% alcohol. Always wash hands with soap and water if hands are visibly dirty.
 Should I be using a facemask?
  • The CDC now recommends the use of cloth face coverings in public settings where it’s difficult to maintain social distancing. Follow CDC recommendations for use and washing of face masks.
  • It’s important to continue social distancing, hand washing, and avoiding close contact with those who are sick, in addition to wearing a facemask in public.
  • Facemasks should be used by people who show symptoms of COVID-19 to help prevent the spread of the disease to others. The use of facemasks is also crucial for health workers and people who are taking care of someone in close settings (at home or in a health care facility).
 What should I do if I believe I was in contact with someone with COVID-19?

The CDC has the most relevant and up-to-date resources for people who think they may have been exposed to COVID-19.

 What is Regence doing to address this new virus?

Regence is working with our network providers, care managers and customer service professionals to ensure they have the latest information about the virus and can support our members who have questions or concerns. We are covering the cost of COVID-19 testing, the associated office visit, and COVID-19 treatment at no cost share for our fully insured and Medicare members. We are working with our self-funded groups to implement similar cost-share arrangements when directed. We have adjusted our “refill too soon” policy for all medications except opioids to allow our members to have the medications they need on hand. For medications that treat chronic conditions, members may also request a 90-day refill. Our employees remain highly focused on planning and readiness to ensure we are here to support members and customers. This includes reaching out to provide personalized support as we learn of members diagnosed with the virus.