Coronavirus (COVID-19) updates

COVID-19 resources

Updated July 1, 2020

Your well-being is our top priority

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Telehealth

Virtual care options like video visits and instant messaging with a doctor can help minimize the spread of infection.

Learn about telehealth

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Self-care resources

Self-care and emotional health are important right now. Get support resources and learn from our behavioral health experts.

Go now

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COVID-19 FAQ

We’ve got answers to your frequently asked questions about testing, symptoms, protection and more.

Read the FAQ

We’ve taken the following steps to support our members:

If a doctor believes you need to be tested for COVID-19, we’ll cover the cost of the COVID-19 test and related office visits. No pre-authorization is required.

We’ll cover the cost of one COVID-19 antibody test per year when the test is ordered by your attending provider and part of appropriate medical care. Tests must be performed at a CLIA-certified lab or have FDA-Emergency Use Authorization. Office visits associated with antibody testing are covered under the existing plan benefits. COVID-19 antibody tests for public health tracking or for employment purposes are not covered by Regence.

We’ll cover the cost of treatment and inpatient medications for COVID-19 without any out-of-pocket costs through Dec. 31, 2020. Read more.

We’re in contact with high-risk members using our case management services to ensure they have the support they need.

As we learn of members diagnosed with the virus, we are reaching out to provide personalized support.

For medications that treat chronic conditions, such as heart disease, asthma, diabetes and others, you may also request a 90-day refill. Some drugs are not eligible for extended day supply, including controlled substances and certain specialty drugs. Review our drug lists to confirm your medicine is eligible. Drugs in the “Narcotics” section or marked “SP” are not eligible for 90-day refill.

If you have pharmacy coverage through Regence, you can order home-delivery prescriptions through AllianceRx Walgreens Prime.

AllianceRx is a separate and independent company that provides home-delivery prescription services for Regence members.