Regence health services care management

Get extra support with care management

Navigating the health care system isn’t easy—and when you’re dealing with a health challenge, it can be even harder. But you don’t have to handle it alone. Our Care Management team is here to help you get one-on-one support when you need it most. To learn more or connect with a care manager, call us at 1 (866) 543-5765.

What is care management?

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Who is it for?

Care management comes with your Regence health plan—for when you or a family member on your plan is facing a serious illness or managing a special condition, such as diabetes, cancer, behavioral health issues or musculoskeletal conditions.

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Who are care managers?

Our care managers are experienced registered nurses, social workers and behavioral health specialists. They act as advocates for you and your family. Our care managers are ready to support you and help you find the answers you need.

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Reasons we’ll reach out

You can always call Care Management, but sometimes we reach out to members in need of support. We may offer help if we notice you have: a chronic condition, multiple visits to the ER, a hospital stay over three days or a gap in your care.

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What we can do to help

Provide you with information and resources
Help you navigate the health care system
Support your doctors’ treatment plan
Guide you in making informed treatment decisions
Ensure that you get the most from your benefits

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Have a trusted ally

“Our care manager worked with us extensively over the past two years and became a trusted ally … helping me understand options and know what to expect.”

— Regence member

Support when you need it most

When Mojgan’s husband was diagnosed with Guillain-Barré—a rare neurological disorder—she knew she needed extra help: someone to answer her questions, someone to translate health care jargon, someone to listen. Watch the video to see how Mojgan and her husband got the support they needed from a Regence care manager.

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We’re here for you

If you have questions about health services care management or how to connect with a health care manager, give us a call at 1 (866) 543-5765.

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