Plan ahead for travel
Before your trip, it’s a good idea to learn about your health coverage. Sign in at regence.com (or create an account if you don’t have one already) and review your benefits. If you have any questions, you can chat with us online or call us at the number on the back of your member ID card.
With the Regence app, you have easy access to your health plan while you’re away. Find doctors in your network, pull up your virtual member ID card and have all your health insurance info right at your fingertips.
As a Regence member, your plan includes BlueCard®. This means you have access to the largest network of doctors and hospitals throughout the country (92% of all physicians and 96% of all hospitals nationwide).
All Regence plans come with urgent and emergency BlueCard coverage. Depending on your plan, you may also be able to see local BlueCard providers for non-emergency issues. To find out about your specific BlueCard coverage, sign in and chat with us online or call us at the number on the back of your member ID card.
To find a doctor, hospital or clinic when you’re away from home, use Find a Doctor on regence.com or the Regence app. Make sure you sign in first, so your results will be in-network. You can also always call 1 (800) 810-BLUE at any time (24 hours a day, 7 days a week), or use the National Doctor and Hospital Finder to find in-network doctors.
When you arrive at the doctor’s office or hospital, be sure to present your member ID card. After you receive care, you shouldn’t need to complete any claims forms, or pay up front for any services outside the usual out-of-pocket expenses. Later, you’ll receive an explanation of benefits (EOB) from Regence as usual.
When you’re traveling in the U.S., virtual care is a convenient and affordable option. Visit with a doctor and get a diagnosis, treatment plan and prescription sent to the nearest pharmacy. You can also talk to a nurse and get guidance anytime with Regence Advice24. Sign in to see the virtual care options available to you.
Blue Cross Blue Shield Global® Core is a program that puts you in contact with health care professionals, hospitals and medical assistance when traveling or living outside the United States, Puerto Rico and U.S. Virgin Islands.
Prior to your trip, call Regence Customer Service to get information about your international coverage. Then visit Blue Cross Blue Shield Global Core or download their app to see if there’s an in-network hospital at your destination. Present your member ID card when you get care, and in most cases you shouldn’t need to pay up front for inpatient services.
However, for outpatient care or care that isn’t arranged through Global Core, you may need to pay the doctor or hospital up front. After paying, complete an international claim form and send it to the Blue Cross Blue Shield Global Core Service Center.
International travel checklist
When you’re off to a different country, there are a few things you can do before you leave—so you have all the info you need, when you need it.
Review the U.S. State Department website for any alerts or warnings for where you’re headed. If you have some time before your trip, you might think about subscribing to STEP alerts. Read any notices from the U.S. Embassy in your destination.
Additional international coverage
If your benefits don’t include international coverage, you can always purchase additional travel medical insurance or medical evacuation insurance through companies like GeoBlue®. They have single-trip, multi-trip and long-term options for world travelers and expats. Learn about GeoBlue
Blue Cross Blue Shield Global Core and GeoBlue are not Regence companies.
Regence Advice24 is not insurance but is offered in addition to your medical plan to help you get information and support when you need it.