When you're in the United States
As a Regence member, your plan includes BlueCard®. This means you have access to the largest network of doctors and hospitals throughout the country.
With many Regence plans, your BlueCard benefits work similarly to the way they work when you're at home. For example, if you have a run-in with poison ivy while hiking in another state and go in to see a doctor, you'll be charged the rate that the Blue Cross and/or Blue Shield company of that state has negotiated with its local providers. With other Regence plans, your BlueCard coverage may be more limited (i.e., for emergency care only). To find out about your specific BlueCard coverage, call the Customer Service number on the back of your member ID card, or contact us.
To find a doctor, hospital or clinic when you're away from home, use Find a Doctor on regence.com or the Regence app. Make sure you sign in first, so your results will be in-network. Don't have a regence.com account? Register now.
You can also always call 1 (800) 810-BLUE at any time (24 hours a day, 7 days a week), or use the National Doctor and Hospital Finder to find covered doctors.
When you arrive at the doctor's office or hospital, be sure to present your member ID card. (Pro tip: You can pull it up in just a few taps on the Regence app). After you receive care, you shouldn't need to complete any claims forms, or pay up front for any services outside the usual out-of-pocket expenses. Later, you'll receive an explanation of benefits (EOB) from Regence as usual.
When you're abroad
Blue Cross Blue Shield Global® Core is a program that puts you in contact with health care professionals, hospitals and medical assistance when traveling or living outside the United States, Puerto Rico and U.S. Virgin Islands.
Prior to your trip, call Customer Service or email us to get information about your international coverage. Visit Blue Cross Blue Shield Global® Core or download their app to see if there's an in-network hospital at your destination. Present your member ID card when you get care, and in most cases you shouldn't need to pay up front for inpatient services.
However, for outpatient care or care that isn't arranged through Global Core, you may need to pay the doctor or hospital up front. After paying, complete an international claim form and send it to the Blue Cross Blue Shield Global® Core Service Center.
Note: Blue Cross Blue Shield Global Core® is not a Regence company.
International travel checklist
When you're off to a different country, there are a few things you can do before you leave—so you have all the info you need, when you need it:
Locate hospitals before you go
Check out the area around where you're staying and find the Blue Cross Blue Shield Global® Core doctors or hospitals. Note their locations and phone numbers and download the Blue Cross Blue Shield Global® Core mobile app.
Look up travel alerts
Review the U.S. State Department website for any alerts or warnings for where you're headed. If you have some time before your trip, you might think about subscribing to STEP alerts. Read any notices from the U.S. Embassy in your destination.
When in doubt, write it down
It's important to remember that in some countries, you may not be able to access U.S. websites like regence.com. So be sure to have all the information you need handy, in case you can't sign in.
Not covered under your plan?
Don't worry if your benefits don't include international coverage. You can always purchase travel health insurance or medical evacuation insurance in addition to your existing plan. If you're traveling internationally, GeoBlue® has single-trip and annual options to keep you and your family protected from unexpected medical expenses while you're away. Learn more about GeoBlue.