Your doctor helps to determine your treatment, but you have choices that can affect your health, your care experience and your budget. Regence is here to help. We have collected powerful information and tools to help you know before you go to make smart decisions about your care. If you have questions, don't hesitate to contact us. Our award-winning Customer Service team is committed to helping you.
Start with these tips
Choose an in-network provider
Regence contracts with doctors, hospitals, labs, clinics and pharmacies. These are the providers in your network. Each provider has agreed to accept your plan's contracted rate as payment for services. Their costs are usually lower than out-of-network providers, and they also agree to file claims for you and not bill you for charges beyond this set price.
An urgent care center may be a better choice than the emergency room
Unless you are experiencing dangerous or life-threatening symptoms, an urgent care center may be a good option for after-hours care. The wait time at urgent care averages only 20 minutes, vs. four hours or more at the emergency room. Your out-of-pocket cost—through copays or coinsurance—may also be lower.