Registration is easy via the ProviderPortal by AIM Specialty Health (AIM). Once you register, you'll receive a password within 24 hours. If you are already registered with AIM for another health plan, you do not need to re-register; just go to Manage My Groups and choose the tab Add a health plan.
Requesting order numbers
AIM offers two methods to easily submit imaging order requests, allowing provider offices to complete imaging order requests in less than five minutes.
Online: ProviderPortal is available 24 hours a day, seven days a week. Online tools assist with managing radiology cases, such as checking the status of open requests, canceling requests and changing servicing providers.
- Using the online ProviderPortal is the preferred option for many offices. It is quicker than calling and allows you to easily view and print your assigned order number.
- Phone: Contact AIM's call center at 1 (877) 291-0509 to submit order number requests.
Note: Ordering physicians (those referring the member for an imaging procedure) and servicing providers (those free-standing or hospital facilities that perform imaging procedures) may submit order requests.
Information required when requesting an order number
Ordering/referring provider offices will need to provide the following information when requesting an order number:
- Exam type
- Imaging provider
- Treatment/clinical history
- Patient and ordering physician information
Use our Order Entry Tip Sheet (PDF) as a helpful guide.
If the information provided meets AIM's clinical criteria and is consistent with our medical policy, the ordering/referring provider office will be asked to select the provider who will perform the imaging study. An order number will then be issued.
Order numbers are valid for 60 days after the date of issue. If the study is not scheduled within this 60-day period, the ordering/referring provider office should contact AIM for an extension. AIM will then provide a new order number.
Note: An order number is not a guarantee of claim payment. The claim will be processed in accordance with the terms of a member's health care benefit plan. The order number does not need to be included on your submitted claim.
AIM's ProviderPortal help desk
AIM offers a dedicated web help desk for ProviderPortal users. Representatives are trained to assist with such problems as:
- Data issues
- System outages
- Navigation issues
- Resetting passwords
Contact the AIM Help Desk at 1 (877) 291-0509. At the prompt, select the plan name.